Frequently Asked Questions

Which areas do you deliver to?

We currently deliver across Amman and several surrounding cities in Jordan. Enter your address at checkout to see the exact delivery fee and estimated time for your area.

How much is delivery?

Delivery fees vary by area and are shown automatically at checkout once you select your city and neighborhood. Orders above a certain amount may qualify for free delivery.

What payment methods do you accept?

Cash on Delivery is currently available for all orders. Card payments are coming soon.

Can I return a product?

See our Terms & Conditions page for our current returns policy. [Placeholder — update once your actual return policy is finalized.]

How do I track my order?

Log in and visit your Account → Orders page to see the current status of any order you've placed.

A product I want is out of stock — what now?

Out-of-stock products show an "Order From Supplier" button that links you directly to where the item is sourced.